Learn how Natural Clinic collects, processes, stores, protects, and manages personal data across our healthcare, consultation, AI-supported, and digital patient communication services.
This policy explains our approach to personal data, healthcare-related information, digital communication, AI-supported previews, and user rights.
Welcome to Natural Clinic (“Natural Clinic”, “Clinic”, “we”, “us”, or “our”).
Natural Clinic is an advanced healthcare institution and technology-enabled patient engagement platform providing healthcare, medical aesthetics, dental, cosmetic, wellness, consultation, patient coordination, communication, and related healthcare support services through licensed healthcare professionals, physical medical facilities, digital systems, AI-supported technologies, and cross-border patient communication channels.
This Privacy Policy explains how we collect, process, use, store, disclose, transfer, and protect personal data in connection with:
Collectively, these are referred to as the “Platform” or “Services”.
By accessing or using the Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy.
The Platform may provide AI-generated previews, simulations, chatbot outputs, visualizations, translations, transcripts, preliminary consultation support tools, and automated informational content.
Such tools and outputs:
All final medical evaluations, diagnoses, treatment decisions, procedural recommendations, surgical planning, and suitability assessments shall be determined exclusively by qualified healthcare professionals following appropriate medical examination and clinical assessment.
Users expressly acknowledge that:
Natural Clinic does not warrant that any AI-generated content, automated output, simulation, translation, transcript, recommendation, or digital communication will be accurate, complete, uninterrupted, clinically appropriate, or error-free.
Depending on the nature of the relevant processing activity, Natural Clinic may act as:
For privacy-related requests or questions, you may contact us at:
Email: studio@natural.clinic
Website: Natural Clinic Official Website
We may collect and process the following categories of personal data:
Certain image-related information may constitute biometric or sensitive personal data under applicable laws.
In addition to images uploaded by the user, the application may locally analyze facial geometry — including head orientation (yaw, pitch, roll), eye openness probability, smile probability, and the position of facial landmarks — exclusively on the user's device, by means of Google ML Kit's on-device face detection technology. Such geometric measurements are processed locally to guide and validate photo capture (for example, to confirm correct framing and orientation) and are not transmitted to Natural Clinic or to any third party. No biometric template, faceprint, or biometric identifier within the meaning of applicable biometric-information laws is created, stored, or shared from these on-device measurements.
Certain information processed through the Platform may constitute:
Such data shall only be processed:
Depending on the applicable jurisdiction and processing activity, personal data may be processed on one or more of the following legal bases:
Where required under applicable law, explicit consent shall be obtained for the processing of health-related or sensitive personal data.
Personal data may be processed for purposes including:
Natural Clinic may utilize artificial intelligence systems, machine learning technologies, automated processing tools, and third-party AI infrastructure providers in connection with:
AI-generated outputs are probabilistic in nature and may contain inaccuracies, inconsistencies, biased outputs, incomplete information, visual distortions, or clinically unsuitable results.
Uploaded photographs and visual content may be processed solely for:
Natural Clinic does not use uploaded patient photographs or medical images to train publicly accessible AI models unless separately and expressly authorized by the user where required by applicable law.
Where the user has expressly accepted the in-application AI photo analysis consent, photographs voluntarily submitted by the user for the generation of AI previews may be transmitted to and processed by the following third-party artificial intelligence service providers acting on Natural Clinic's behalf:
Each such third-party processor is engaged under a data processing agreement requiring it to (i) apply technical and organizational safeguards substantially equivalent to those described in this Privacy Policy, (ii) process personal data solely on Natural Clinic's documented instructions and for the limited purposes described above, and (iii) refrain from using such data to train its publicly accessible artificial intelligence models. The list of third-party providers above shall be updated from time to time as the Services evolve, and any material change shall be reflected in this Privacy Policy.
Prior to the first transmission of any photograph for AI preview generation, the user shall be presented with an in-application consent dialog identifying (i) the categories of visual data that may be transmitted, (ii) the third-party AI service providers involved, and (iii) the purposes of processing. No photograph shall be transmitted to any such provider unless and until the user has expressly accepted that consent dialog. The user's acceptance is recorded locally on the user's device.
Personal data may be processed, transferred, accessed, or stored in jurisdictions outside the user’s country of residence through:
Where required by applicable law, Natural Clinic implements commercially reasonable safeguards designed to protect transferred personal data, including:
Personal data may be shared where reasonably necessary with:
Natural Clinic does not sell personal data.
All disclosures shall be limited to what is reasonably necessary for the relevant purpose.
Users acknowledge that communications may occur through third-party systems including:
Such third-party systems operate under their own technical standards and privacy policies.
Natural Clinic shall not be responsible for:
Notwithstanding the foregoing, where Natural Clinic transmits personal data to third-party processors for the provision of the Services — including, without limitation, artificial intelligence service providers, cloud infrastructure providers, push-notification providers, and real-time audio and video communication providers — such processors act under written data processing agreements requiring them to maintain technical and organizational safeguards substantially equivalent to those described in this Privacy Policy and to process personal data only on Natural Clinic's documented instructions.
Personal data may be retained for as long as reasonably necessary to:
Retention periods may vary depending on:
Notwithstanding the general retention principles set out above, photographs voluntarily uploaded by the user (including facial, dental, body, hair, and aesthetic images) and AI-generated previews derived therefrom shall be retained for a maximum of twelve (12) months from the date of the most recent user activity associated with such images, except where a longer retention period is strictly required by applicable healthcare, tax, or other legal obligations. Upon a verified account deletion request submitted by the user, such images shall be deleted from active systems within thirty (30) days, save for residual copies contained in standard, time-limited backup systems which shall be overwritten in the ordinary course of operations. Where retention beyond the above periods is mandated by applicable law, the retained images shall be subject to access controls limiting use to the specific legal purpose requiring retention.
Natural Clinic implements commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, disclosure, destruction, alteration, or loss.
Such safeguards may include:
However, no electronic platform, communication system, transmission method, or storage infrastructure can be guaranteed to be completely secure.
Accordingly, Natural Clinic disclaims any warranty of absolute or uninterrupted security.
Depending on applicable law and jurisdiction, users may have the right to:
Certain rights may be limited where retention or processing is necessary for:
Users may request deletion of their accounts through the Platform or by contacting Natural Clinic.
Upon verified deletion requests, Natural Clinic may delete, anonymize, or de-identify certain personal data, subject to applicable:
Certain records may be retained where reasonably necessary or legally required.
The Platform and Services are not intended for children below the minimum age permitted under applicable law.
Natural Clinic does not knowingly collect personal data from children without legally required authorization or consent.
If unauthorized collection involving a child becomes known, Natural Clinic reserves the right to remove the relevant information and suspend associated accounts.
To the fullest extent permitted by applicable law, Natural Clinic disclaims liability arising from:
Nothing in this Privacy Policy shall exclude rights that cannot legally be excluded under mandatory applicable law.
Nothing within the Platform, AI systems, chatbot outputs, digital previews, informational materials, or communication tools shall be interpreted as:
Users remain responsible for obtaining appropriate medical evaluation from qualified healthcare professionals.
Natural Clinic reserves the right to amend, revise, update, or modify this Privacy Policy at any time.
Where required by applicable law, users may be notified through:
Continued use of the Platform following such updates constitutes acknowledgment of the revised Privacy Policy.
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