Privacy Policy

1. INTRODUCTION

This Personal Data Protection Policy outlines the principles adopted by Natural Estetik ve Sağlık Hizmetleri A.Ş. regarding the protection, processing, and security of personal data in accordance with applicable legislation, particularly the Law No. 6698 on the Protection of Personal Data (“KVKK”).

This Policy aims to safeguard the privacy of users, customers, and all related data subjects.

2. DATA CONTROLLER

In accordance with KVKK, your personal data is processed by Natural Estetik ve Sağlık Hizmetleri A.Ş. acting as the Data Controller.

• Company Name: Natural Estetik ve Sağlık Hizmetleri A.Ş.
• Address: Ataköy 7-8-9-10. Kısım E5 Yanyol Cad. No: 8/2/4, Bakırköy, Istanbul, Turkey
• Phone: +90 212 9190555
• E-mail: info@natural.clinic

3. TYPES OF PERSONAL DATA PROCESSED

• Identity Data: Name, surname, T.C. identity number, date of birth, gender, marital status.
• Contact Data: Phone number, e-mail address, postal address.
• Financial Data: IBAN, payment information, credit card details.
• Health Data (if applicable): Medical history, treatment information, prescriptions, test results.
• Visual and Auditory Data: Camera recordings, photographs, videos.
• Internet and Device Data: IP address, device information, cookies, usage data.

4. PURPOSES OF PROCESSING PERSONAL DATA

• Provision of services and ensuring customer satisfaction
• Execution of healthcare and operational processes
• Fulfillment of contractual obligations
• Compliance with legal requirements
• Communication and marketing activities
• Statistical analysis and reporting
• Workplace and information security
• Audit and legal processes

5. TRANSFER OF PERSONAL DATA

Your personal data may be transferred in accordance with KVKK and relevant legislation to:

• Service Providers: Healthcare institutions, IT companies, logistics providers
• Business Partners: Collaborating organizations
• Public Authorities: Where required by law
• International Parties: Overseas service providers and partners, where necessary

6. DATA RETENTION PERIOD

Personal data is retained only for the duration necessary to fulfill the purposes outlined in this Policy and in compliance with applicable legislation. Upon expiration of the retention period, data is securely deleted, destroyed, or anonymized.

7. MEASURES TAKEN TO PROTECT PERSONAL DATA

Natural Estetik ve Sağlık Hizmetleri A.Ş. implements appropriate technical and administrative measures to ensure the security of personal data against unauthorized access, loss, alteration, or disclosure.

8. YOUR RIGHTS AS A DATA SUBJECT

• To learn whether your personal data is being processed
• To request access to your personal data
• To request correction of inaccurate or incomplete data
• To request deletion or destruction of personal data
• To object to processing under certain conditions
• To file a complaint if your data is processed unlawfully

You may submit your requests in writing or via e-mail.

9. COOKIE POLICY

For detailed information about cookies and tracking technologies used on our website, please refer to our Cookie Policy page.

10. POLICY UPDATES

Natural Estetik ve Sağlık Hizmetleri A.Ş. reserves the right to update this Policy when necessary. Updates become effective upon publication.

11. CONTACT

For inquiries regarding this Policy or the processing of your personal data, please contact:

• Address: Ataköy 7-8-9-10. Kısım E5 Yanyol Cad. No: 8/2/4, Bakırköy, Istanbul, Turkey
• Phone: +90 212 9190555
• E-mail: info@natural.clinic

SMS Messaging Privacy Policy

By providing your mobile phone number and opting in to receive SMS messages from Natural Estetik ve Sağlık Hizmetleri A.Ş., you consent to receive text messages related to your inquiries, appointments, treatment plans, customer support, follow-ups, and promotional offers (where applicable).

Information We Collect

When you subscribe to our SMS services, we may collect:

• Your mobile phone number
• Your name
• Information you voluntarily provide through our website, Meta (Facebook & Instagram) Instant Forms, WhatsApp, or other communication channels.

How We Use Your Information

We use your information to:

• Respond to your inquiries
• Send appointment reminders
• Provide treatment information
• Send follow-up communications
• Send promotional offers (only if you have provided consent)
• Improve our customer service

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message.

Help

For assistance, reply HELP or contact us through our website: https://natural.clinic

Message Frequency

Message frequency varies depending on your interaction with our services.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.